Learn how to install and set up compatible hardware for QuickBooks Point of Sale.

To begin work in Point of Sale, all compatible peripherals such as barcode scanners, receipt printers, PIN pads, and other hardware needed to run your business must be set up properly. We’ll show you how.

Important:

  • QuickBooks Point of Sale must first be installed on your computer to avoid conflicts when you install the hardware and its drivers.
  • Ensure your Windows Operating System is up-to-date.
  • You may use the Hardware Setup Wizard as a guide to install your software.

QuickBooks Desktop Point of Sale 18.0 and 19.0

QuickBooks Desktop Point of Sale 18.0 comes with a collection of drivers for compatible hardware. This allows your system to instantly recognize new devices using Plug and Play technology.

Option 1: Install within Point of Sale

  1. From the File menu, select Hardware Setup Wizard. Then, select the type of hardware you are installing.
  2. Select Next and follow the on-screen instructions to connect, set up, and test each hardware.

If setup is unsuccessful, proceed to Option 2.

Option 2: Reinstall the driver

  1. Go to C:\Program Files (x86)\Intuit\QuickBooks Desktop Point of Sale 18.0\Drivers.
  2. Browse to the folder of the driver you want to install.
  3. Run the .exe file for the driver.
  4. Follow the on-screen instructions to reinstall the drivers.
  5. Complete the installation process by following the steps outlined in Option 1.

QuickBooks Desktop Point of Sale 12.0 and older

Select the driver you are trying to install from the list below.

Receipt Printers

Note: Although a regular printer also prints receipts, only those listed below will print receipts in the format displayed in your Point of Sale.

Star TSP 100

Star TSP 100 is compatible with Windows 10, 8.1/8, 7 and Vista for both 32-bit and 62-bit types.

Step 1. Install Star TSP 100 driver

  1. Download the Star TSP 100 When prompted, save the file on your desktop.
  2. From the desktop, double-click the file zip to open the Install Shield wizard.
  3. Follow the installation prompt:
    1. (Optional) Select Next and enter your username and organization.
    2. Select Next, then Typical Installation.
  • Select Nextone more time, then Finish
  1. Ensure that your printer is turned on and has paper loaded.
  2. Plug the printer’s USB cable into an available port on your computer. Window installs the printer.
  3. The installation is complete when you see “Your device is ready to use.”
  4. Open Point of Sale and go to File, then Hardware Setup Wizard to set up your printer.

Note: If you’re having trouble, open the file from Step 2 again and run the Start Configuration Utility in line mode.

For Windows 8 only: You may need to print a Windows test page before the printer works in Point of Sale.

Star TSP 600

Note: TSP 600 doesn’t work on Windows 10.

  1. Download the Star TSP 600 When prompted, save the file to your desktop.
  2. From the desktop, double-click starprinterdriver_win7_windows-update.zipto open the WinZip application.
  3. Unzip the file:
    1. From the icon bar, select Extract.
    2. Select Extractto unzip the drivers to the default location. You can use this location or save the driver elsewhere. Windows will find the drivers automatically during installation.
  4. Ensure your printer is turned on and has paper loaded.
  5. Plug the printer’s USB cable into an available port on your computer. Windows installs the printer.
  6. When you see the message “Your device is ready to use”, the installation is complete. To set up your printer in Point of Sale, go to File then select Hardware Setup Wizard.

Citizen CT

  1. Download the driver for your Citizen printer model:
  2. When prompted, save the file to your desktop and then double-click the file Citizen3xx.exe. Windows installs the driver automatically in the background.
  3. Ensure that your printer is turned on and has paper loaded.
  4. Plug the printer’s USB cable into an available port on your computer. Windows installs the printer.
  5. When you see the message “Your device is ready to use”, the installation is complete. To set up your printer in QuickBooks Desktop Point of Sale, go to File then select Hardware Setup Wizard.

Zebra Tag Printer

Your Windows operating system may already have these drivers and you simply have to plug your Zebra printer into a USB port and let Windows automatically install the drivers. The following steps are to manually download the install wizard and install the Zebra printer.

To order more tags for your Zebra tag printer at dlaexperts.com or call 888-316-6672

 Manual installation of Zebra Tag Printer

  1. Download the Zebra ZD410 Driver.
  2. Double-click the newly downloaded Zebra iconlabeled zd51166465-certified. This will run the driver install utility.
  3. Follow the prompts and select Next all the way through to complete the utility.
  4. You need to install the driver package and select the ZDesigner ZD410-203dpiZPL printer. Then select Next.
  5. Select USBfor the port, then Next.
  6. Open QuickBooks Desktop Point of Sale to finish setting up the Zebra Tag Printer.
  7. To set up, go to the Filemenu then select Hardware Setup Wizard.

 

Having trouble with the Zebra printer? Try the following troubleshooting steps.

Note: For the Zebra printer to work, Point of Sale must recognize the USB port it’s assigned to.

Physical Inventory Scanners

 

Metrologic SP 5500 PDT

  1. Download Metrologic Driver.
  2. Follow Physical Inventory Scanner Setup Guidefor the hardware setup and installation.

CipherLab 8000- 8001

  1. Plug the scanner cradle’s USB cable into a USB port on your computer.
  2. On your Point of Sale, go to the File menu, then select Hardware Setup Wizard.
  3. Follow the on-screen instructions to install the Physical Inventory scanner.

 

For installation and barcode scanning support, set up a one on one consultation with a QuickBooks inventory specialist at 888-316-6672 or email at info@dlaexperts.com

Logic Control Pole Display

Win 8.1/8 and 7 (32-bit and 64-bit)

  1. Download Pole Display Driver.
  2. Follow the instructions in this.pdf file to install.

PIN Pad

For hardware setup and installation, see the PIN Pad Setup Guide.

Cash Drawer

No additional drivers need to be installed to use the Cash Drawer. It must be used with one of the supported receipt printers listed above to work correctly.

To set up in Point of Sale, go to File and select Hardware Setup Wizard to set up your device. See the Cash Drawer Setup Guide for more information.

Magtek Credit Card

 

No additional drivers need to be installed to use the Credit Card Reader.

In Point of Sale, go to File then select Hardware Setup Wizard. See the Card Reader Setup Guide for more information.

Barcode scanners

No additional drivers need to be installed to use the Barcode Scanner.

In Point of Sale, go to File then select Hardware Setup Wizard. See the Barcode Scanner Setup Guide for more information.

Barcode scanner does not read a barcode

When you scan a barcode, it does not recognize the barcode or does not scan at all.

Handheld Barcode Scanner

Solution 1: Examine the barcode

Reasons a barcode might not scan:

Solution 2: Reset the scanner to the factory default setting

  1. Go to the Honeywell websiteand select Products at the top of the page.
  2. Select Barcode Scanners.
  3. Select Handheld Barcode Scanner.
  4. Select the scanner model.
  5. Select the Documents Select the scanner’s Quick Star Guide – English.
  6. Go to Page 4 and locate the Factory Default Settings. Print out that page and scan the barcode. This resets the scanner.

Wireless Barcode Scanner

The Wireless Barcode Scanner is a plug-and-play device (i.e. Voyager 1202g Wireless Single-Line Laser Scanner). See Solution 1 under Handheld Barcode Scanner to see the reasons why your scanner is not reading or scanning properly.

For more information regarding the Wireless Barcode Scanner, refer to this website.

To reset the wireless scanner to factory default setting:

  1. Go to the Honeywell website and select Productsat the top of the page.
  2. Select Barcode Scanners.
  3. Select Handheld Scanners.
  4. Select Wireless Barcode Scanner as scanner model.
  5. Select the Documentstab and click the scanner’s Quick Start Guide – English.
  6. Go to Page 4, locate the Factory Default Settings. Print out that page and scan the barcode. This resets the scanner.

 

For QuickBooks Point of sale V12, V18, or V19 support, please contact our team at DL & Associates at 888-316-6672 or info@dlaexperts.com